Returns

RETURNS POLICY

If you’re looking to return or exchange your order, we’re here to help!

Items should be returned within 28 days (excluding extended returns periods such as Christmas)

Items should be returned to us in the original condition in which it was purchased. This includes all packaging and tags.

Package the items carefully using appropriate packaging, please DO NOT write or stick on the product packaging. Please include a copy of your invoice or a returns form so that we can process your order quickly.

Refunds will be processed within 5 working days of receipt of your package and can only be processed back to the original payment method.

International customers – please ensure that goods are clearly marked as a return and all relevant paperwork is correctly filled out for return. If you’d like help returning your item, one of the team will happily arrange a quote for collection of your parcel.

Please note the following items cannot be returned or exchanged, unless faulty:

  • Made to measure items
  • Custom competition jackets
  • Custom riding hats
  • Items ordered in any personalised colours

Cancellation of any custom order will incur a 50% fee payable to Royal Equestrian.

FAULTY PRODUCTS

Please let us know at your earliest convenience is your product has developed a fault. We will inform you of the returns procedure and a member of the team will advise you of any steps to take before returning the product.

ORDER RETURNS, EXCHANGES & CANCELATIONS

We advise that you contact us at your earliest convenience if you wish to exchange a product, we cannot guarantee stock levels.

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items).

Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible, providing the goods in question are returned by you and received by us in the condition they were in when delivered to you.

On the return of International orders, a refund will be given on the goods purchased only and NOT the shipping cost.

Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue must not be applied directly to product packaging as this will result to damage that effects resell. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.

Non-faulty items must be returned OR we must be notified of their despatch for return within 14 days of their arrival to the customer. If we are notified within the first 14 days the customer has another 14 days for the product to arrive back to us. If we receive an item after these periods we hold the right to withhold a refund and the customer would be responsible for paying postage costs for the item to be returned to them.

If you have any queries at all, please do not hesitate to contact us at info@royalequestrian.co.uk

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