If a product is found to be faulty upon delivery, please contact us immediately. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge – if this is not a stock item, please allow for this to be returned to the manufacturer. If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product.
Non Faulty Products/Exchanges
Goods purchased from Royal Equestrian may be returned within 14 days of receipt. For any sort of exchange or refund, it is the customers responsibility to ensure all goods are received by Royal Equestrian in their original condition – unused, unsoiled, in their original packaging and complete with all manufacturer labels and price tags. The postage of these items is carried out at the customers expense and this is not refundable unless the product is faulty. Should postage be paid for by Royal Equestrian in the case of a faulty item, this must be agreed BEFORE the item is returned.
Royal Equestrian cannot accept the return of any customized, special order or made to measure items (such as non stock riding boots or customized jackets) other than where there is a manufacturer fault which cannot be rectified. Cancellation of any custom order will incur a 50% fee payable to Royal Equestrian.
Refunds will be processed by Royal Equestrian within 7 working days of the goods returning to our store.
If you have any queries at all, please do not hesitate to contact us at firstname.lastname@example.org